Bell Mobility is EVIL. Okay, maybe that is a little harsh. But here is the deal:
- I left Vancouver but kept my mobile service going, it would be cheaper to keep on paying till the end of my contract (this month) than to cancel before I left
- I called to “pre-cancel” but they said that I couldn’t do that until sometime in May so I would have to call back then
- when you call internationally, you have to call their local Ontario or Quebec numbers
- they put you on hold for a god-awful-long time
- I just called and was on hold for 20 minutes (hmm…$5.00 wasted) to have it occur to me that the Bell Customer Service offices might not be open 24 hours a day
- I looked that up online and saw that yes, they do indeed close at 8:00pm ET…at the time it was 8:40pm I think. Why was I left on hold when the office was closed?
- I’ve searched everywhere on their website (which is awful) and cannot find any information on cancelling my service. Oooo I can’t stand it when companies do not let you know how you can break up with them.
- I was hoping that I could send an email but you can only do that through this stupid web form and I suspect (because they ask for a current number which must be North American) that it is a request for a callback.
Conclusion: the most horrible thing a business can do is not make it easy for people to go. I feel like I’m in a suffocating relationship with no way out that will not cost me.
Sorry if you work for Bell Mobility…I just…have issues with them.
AAARRRRRRRGH ANGRY
M said,
Yeah…silly me. My friend Tony recommended Skype as well…you guys are so smart.
Now I just have to get to work early enough to call them.
Dmitry said,
I feel your pain Meghan - Julie went through a similar experience trying to cancel out of her Bell Mobility account a year or so ago. They told her she had to call _exactly 30 days_ before the expiration date, otherwise the contract would be auto-renewed. Based on that and how many times they overcharged her, I would not recommend them to my worst enemy…
Meg's Sister said,
If you want, I’ll cancel it for you…
MeowMiss said,
… ok, a few things…
Bell Mobility has a call centre in Vancouver… so, your call is not automatically routed to Toronto or Montreal.
You can cancel your service by writing to Bell via the contact form on their website (www.bell.ca, then “Contact us” and fill in the different fields (choose something from the drop down menus even if there’s no “Cancel”.) Copy and paste what you’re writing in a text document you’ll save for future reference. Other possibility is to write to: bell.direct@bell.ca ~ do not forget to include your account and phone#.
Finally, should you receive no answer, or be otherwise unsatisfied, go to the top: executive.office@bell.ca
good luck
M said,
Thank you for the info…I did manage to get ahold of them finally. First I phoned the store in Vancouver where I bought my phone from. Then he told me that I could call the 1-800 number…thought I would have to phone the Ontario or Quebec number because that is what the site says to do. I phoned the 1-800 number and then 0 - 0 - 0 - 0….to person! Yay! Sure…it had to be done at 7am on my dime but at least it is done. I was getting the whole…are you coming back to Canada, do you want to just hold the account, why didn’t you transfer to a friend, etc…but I think she got the hint of my “I just want to cancel the account” firmness. Yay!
